Distance contract

The Buyer has the right to refuse the order or individual products within 14 days from the day of receiving the order, without giving a reason. The deadline for using the right of withdrawal is 14 days from the time of receiving the order, regardless of whether the order is received by the Buyer, or a third party selected by the Buyer. If the end of the term falls on an "officially" designated holiday in the country, the right of withdrawal can be exercised until the business day following the end date of the said term (including it).

In order to exercise the right of withdrawal, the Buyer must inform the Seller - SIA Hair Di - by e-mail (info@4hair.lv), personally coming to the store, or by mail. You can use our opt-out forms, which are available on the 4HAIR.LV website (Opt-out form in PDF format) or submit a free-form application.

To meet the withdrawal deadline, it is sufficient if the Buyer submits or sends their notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Attention! During the period of exercise of the right of withdrawal, the consumer has the right to use the goods in so far as it is necessary for the verification of the goods (to the same extent as it could have been done before the purchase of the goods at the normal store). By exercising the right of withdrawal, the consumer shall be responsible for the use of the goods in excess of those intended for the purpose of the examination of the goods, for the use of the product within a period of withdrawal which is incompatible with the principle of good faith, as well as for the reduction in the value, quality, and safety of the goods.

The Buyer must send the goods back or hand them over to the Seller on-site - Latgales Street 240, Riga, Latvia, LV-1063 -, without undue delay and in any case no later than 14 days from the day the Buyer announced the withdrawal from the order. The deadline will be met if the Buyer sends the goods back before the end of the 14-day period.

Products can be returned using the Omniva return code or returned locally at the Seller's store. The Seller does not cover additional shipping costs that may occur when returning the goods.

Clause 22 of Ministers Cabinet Regulation No. 255 of 20 May 2014, Regulations Regarding Distance Contracts, states that the consumer cannot exercise the right of withdrawal if:

     •  The consumer has opened a package for a product that cannot be returned for health and hygiene reasons (for such items as a beard shaver, beard/hair trimmer, hair clipper, hair straighteners, hair care and styling products, and other similar items).